Shipping & Returns
Order Status
Has My Order Shipped?
Click the “My Account / Order Status” link at the top of our site to check your orders status.
How Do I Change Quantities Or Canel An Item In My Order?
Click the “My Account / Order Status” link at the top of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How Do I Track My Order?
Click the “My Account / Order Status” link at the top of our site to track your order.
My Order Never Arrived
Click the “My Account / Order Status” link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
An Item Is Missing From My Shippment
Click the “My Account / Order Status” link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
My Product Is Missing Parts
Click the “My Account / Order Status” link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
When Will My Backorder Arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
How Do I Return My Procuct?
Please see our return policy below.
What Is Your Return Policy?
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What Is Your Return Policy?
Please see our Terms & Conditions for complete details regarding our return policy.
Return
How Do I Return An Item Purhased On Caitec.com?
Orders can be returned by mail within 60 days for a replacement by contacting our Customer Service at 1-888-338-2473. Proof of purchase is required. Shipping or restocking fees may apply. At our discretion, a refund may be issued instead of a replacement. Refunds are issued in the same payment type as the original order where possible. Requests may take 7-10 business days to process from the date the item is received. Caitec reserves the right to limit returns per customer.
Shipping
How Much Is My Shiping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If you are requesting an order be shipped outside of the United States, please contact us at info@caitec.com.When Will My Order Ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Do You Ship To My Country?
If you are requesting an order be shipped outside of the United States, please contact us at info@caitec.com.
When Will My Order Ship And What Are My Shipping Charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
My Account
How Do I Create An Account?
- Click the “My Account / Order Status” link at the top right side of our site.
- Enter your email address.
- Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How Do I Edit My Account Information?
Click the “My Account / Order Status” link at the top of our site to edit your account information.
I Forgot My Password.
Click the “My Account / Order Status” link at the top of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing & Billing
What Are My Payment Choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. Valid payments options: credit card, debit card, PayPal payment.
Do I Have To Pay sales Tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I Have A Question About My Charges.
Click the “Login” link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I Need A Copy of My Receipt / Invoice
Click the “Login” link at the top of our site to print invoices.
When Will My Credit Appear On My Account?
Credits usually take 7-10 business days from the time we receive your item(s).
When Will My Credit Card Be Charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
How Do I Find My Product?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How Do I Navigate The Site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How Do I Use A Coupon or Promotional Code?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon or promotional code.